Contact and support

Getting help with a page or account

What to include when contacting support so the team can understand your question.

Use the contact page on the main NecrolOggi website if you need help with an account, a memorial page, or a technical problem.

Describe what you were trying to do

Include a short explanation of the task and what happened instead. If a message appeared on screen, copy its wording into your request.

Include the relevant page

Send the public page link when your question concerns an obituary or provider listing. For an account issue, explain whether you were using a personal account or an organisation workspace.

You can also include your browser or device type and the approximate time the issue occurred.

Keep private details out of the message

Do not send passwords, sign-in codes, payment card details, or private documents unless the support team specifically asks for information through an appropriate channel.

If you add a screenshot, check it first and cover unrelated personal information.

Contact support

Still need help?

Send us a message with the page, account, or organization you need help with.

Contact support